RETURN AND REFUND POLICY

At Cold Smoke, our goal is to provide you with the best service, fun merchandise, and extraordinary coffees.

Coffee: Coffee is perishable and is roasted to order, so we're unable to accept returns on coffee. However, if there was an error with your order, if you were dissatisfied with your coffee, have questions about how to brew it, or concerns about the quality, our Customer Experience team is here to help you. Please contact us at manager@coldsmokech.com within 30 days of your purchase.

Not Coffee - If you are dissatisfied with your order in any way, don’t hesitate to reach out to our Customer Experience team at manager@coldsmokech.com  within 30 days of your purchase. Please note that we will not accept returns on any items that have been used.

At Cold Smoke, complete satisfaction with your purchase is a priority. If you have questions or concerns about any of our products you have purchased, please ask a member of our team for assistance. Proof of purchase is necessary for a full refund.